CLAIM: Disagreement related to products or services.
COMPLAINT: Disagreement not related to products or services, or discomfort or dissatisfaction regarding customer service.

In accordance with the provisions of the Complaints Book Regulations under the Consumer Protection and Defense Code, the Virtual Complaints Book may be used by consumers through the Productos Organa Perú website to file Complaints and Claims.
To submit a complaint or claim regarding any of our physical stores, you may also request the Complaints Book at the store where the issue occurred.
Users who submit a complaint or claim online through the means provided on the Garden Food platform (https://gardenfood.com.pe/) and enter their personal data are informed that such data will be processed in accordance with our Privacy and Personal Data Protection Policy, for the purpose of responding to their communications within the legally established timeframe.